Shopping
How do I buy a product?
1. Buy a product by adding products to your Shopping Bag. Please note that some products may require you to select preferences such as colour or size, before you can add that item to the bag.
2. The product will be displayed in your Shopping Bag. Please note that for your convenience, while shopping you will see a summary of the total number of items in your bag that you have selected but have not yet purchased, and the sub-total amount.
3. By selecting the checkout button, you will proceed through the process.
What are my payment options?
- You may pay for your order online with our secure checkout process by using any of the following credit cards:
- Hbc
- Visa®
- MasterCard®
- American Express®
Note: Hbc gift cards cannot be used as a method of payment for online purchases
- You may order by telephone by calling Customer Service toll-free (anywhere in Canada or the US) at 1-866-746-7422, Monday to Friday 9am to 5pm local time. When contacting Customer Service, please ensure that you have your product number(s) available for quick and accurate processing.
Will I be able to buy anything that I find in Hbc stores at Shop.Hbc.com?
Shop.Hbc.com is not an online catalogue of merchandise offered at the Bay, Home Outfitters, Designer Depot and Zellers stores. You will find that some of the product offering is the same, while some of it is unique to our online store. Our online assortment is continually being reviewed and changed to meet the needs of our customers, and to ensure that our customers can count on a new and changing merchandise offering every time they visit.
Will the prices be the same at Shop.Hbc.com as they are in Hbc stores?
Generally, pricing of like product is similar in our online store to the Bay, Home Outfitters and Zellers. Please note that there will be some occasions where sales will be exclusive to our online shoppers or to the Bay, Home Outfitters and Zellers. You must order directly from Shop.Hbc.com to be guaranteed the online prices. If you require further information, please refer to our Legal Terms and Conditions .
All prices are quoted in Canadian dollars and do not include applicable sales tax, or delivery. The federal and provincial sales tax will be applied to your order and are determined by the shipping address for your order.
How do I change or cancel my order?
Orders can be cancelled within one hour of their being placed. Click here to go to Order Status. If you are unable to cancel your order, please refer to our Returns Policy.
Changing Your Order BEFORE Checkout
You may change your order at anytime while you are shopping.
- Click "My Shopping Bag" located in the top right of the screen. This will display the contents of your Shopping Bag.
- You may remove item(s) by clicking on "Remove" located to the right of each item in your shopping bag.
- You may change the quantity of item(s) in your Shopping Bag and select "Update" to confirm the changes and to view the recalculation of the sub-total.
Changing Your Order DURING Checkout
- Click the "My Shopping Bag" button located in the top right corner of the screen. This will display your Shopping Bag.
- You may remove item(s) by clicking on "Remove" located to the right of each item in your shopping bag.
- You may change the quantity of item(s) in your Shopping Bag and select "Update" to confirm the changes and to view the recalculation of the sub-total.
- Then proceed through checkout as normal. Please note that all information you had previously provided does not need to be re-entered.
Changing Your Order AFTER Checkout
Orders can be cancelled within one hour of their being placed. Click here to go to Order Status. If you are unable to cancel your order, please refer to our Returns Policy.
How do I become a member of Shop.Hbc.com?
Currently, we do not offer membership to Hbc.com. However membership will be available in the near future. Please keep watching for the availability of membership, and all the great benefits and offers that we will have at that time for our members. Further, if you were previously a member of DealsOutlet.ca, please note that Hbc has stored your personal information which was provided at the time you became a member of DealsOutlet.ca under proper safeguards and using appropriate security measures according to Hbc's Privacy Policy. Your personal information will help facilitate any future registration with Hbc.com. Should you prefer to have your information permanently deleted, you may do so by contacting our Customer Service Department at 1-866-746-7422, Monday to Friday 9am to 5pm local time. For more information on Hbc’s Privacy Policy, please visit www.hbc.ca/privacy or contact the Hbc Privacy Office at 1-866-225-8251, email us at privacy@hbc.com or write to Hbc Privacy Office, P.O. Box 4135, Station A, Toronto, Ontario M5W 3B7.
How do I collect Hbc Rewards points when shopping online?
Each time you make a purchase in our online store, you earn Hbc Rewards points on your order. For more information regarding Hbc Rewards, please go to the Hbc Rewards website at www.hbc.com/rewards*
What is the Price Match Policy for Shop.Hbc.com?
Please note that Shop.Hbc.com reserves the right to change or rescind this policy at their sole discretion without notice. Shop.Hbc.com also reserves the right to limit quantities of price matched items.
Price Match to Other eRetail Companies
Shop.Hbc.com will match other comparable eRetail sites in Canada under the following conditions:
- The price to be matched is the price quoted for eStores only.
- The merchandise is offered by a legal, authorized Canadian eRetailer.
- The merchandise is identical, including the year, model number, warranty, components, bundling/kitting or any service plans that may be included.
- Advertisement/website price is correct. Shop.Hbc.com does not price match typographical errors.
- The eRetailer is in-stock and the goods are available for delivery at the time of the price match request. Shop.Hbc.com reserves the right to request proof of this, from the customer.
- Shop.Hbc.com is in-stock and the goods are available for delivery at the time of the price match request.
- The price to be matched includes the cost of shipping and/or handling.
- The price match must be requested by the consumer from Shop.Hbc.com at the time of purchase or within 48 hours of receipt/pickup of the Shop.Hbc.com item by the consumer.
- The advertisement/website price is current at the time of price match request.
Price Match to Hbc Banner Stores
Please note that Shop.Hbc.com represents an independent division of Hbc and that all prices listed on this website are for online purchases only and will not be matched at any Bay, Zellers, Zellers Select, Fields, Home Outfitters or Designer Depot location. Similarly, all prices at any Bay, Zellers, Zellers Select, Fields, Home Outfitters or Designer Depot retail location will not be matched for online purchases on this website.
Price Match Policy Exclusions:
The following are some but not all, of the conditions where price matching will not be permitted:
- Pricing: Online auctions, non-retail (e.g., wholesale) websites, discontinued, liquidation, close-out or clearance items, bonus offers, free offers, private sales, trade-in sales, special orders, "limited quantity" or "one of a kind" offers, "after rebate pricing", coupon pricing, club pricing or wholesale pricing.
- Merchandise: Merchandise that is not in prime condition including, refurbished merchandise, floor models, open stock, scratch and dents.
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Delivery
What is the delivery area?
While Hbc.com accepts orders from around the world, we currently deliver only within Canada. Please note that all prices are listed in Canadian dollars.
What are the delivery options, rates and times?
- FREE DELIVERY TO ANY BAY, DESIGNER DEPOT, HOME OUTFITTERS OR ZELLERS STORE.
Store Delivery Times
The Distribution Centre for all online products is located in Toronto, Ontario, therefore delivery times vary. The chart below provides the usual or average number of business days for delivery to our stores within most major Canadian centres.
| Major Centres (in alphabetical order) |
FREE!
In-Store Delivery |
| Calgary |
14
|
| Charlottetown |
10
|
| Edmonton |
14
|
| Fredericton |
12
|
| Halifax |
12
|
| Hamilton |
8
|
| Kitchener/Waterloo |
8
|
| London |
8
|
| Moncton |
12
|
| Montreal |
10
|
| Ottawa/Hull |
10
|
| Quebec |
12
|
| Regina |
14
|
| Saint John |
12
|
| Saskatoon |
14
|
| St.John's |
14
|
| Toronto |
7
|
| Vancouver |
14
|
| Victoria |
14
|
| Windsor |
8
|
| Winnipeg |
14
|
| Shipping Fee* |
Business days** |
Method |
Signature
Required |
| Free |
7 to 14 |
In-Store Delivery |
Yes |
| $6.49 flat rate |
3 to 11 |
Canada Post Expedited (Ground) |
Yes |
| $15.99 flat rate |
2 to 4 |
Canada Post Xpresspost(Ground + Air)
|
Yes |
| $12.99 flat rate
|
2 to 7 |
DHL Ground |
Yes |
| $20.99 flat rate |
2 to 3 |
DHL Air |
Yes |
| * A handling fee may apply see product description for details. |
| ** Some exceptions may apply for remote areas and oversized items. |
- The delivery charges to a home address represents a flat fee per order charge regardless of the number of items shipped per order, although item exceptions apply.
- A signature is required on the all these delivery services, therefore if no one is available to sign for the package when it arrives, it will be forwarded to the closest depot. A notice will be left so you can make pick-up or delivery arrangements that are convenient for you.
Handling Fee: Some big ticket or bulky items such as furniture may be subject to a handling fee. Please note that if a handling fee is to be charged, it will be clearly indicated on the item's product page.
Cost and delivery time are determined by the delivery method you choose and the shipping address. Please refer to Delivery Times for delivery information to major Canadian Centres.
The days to be delivered are all expressed in "business days". "Business days" are the days from Monday to Friday. They exclude Saturday, Sunday and all statutory holidays.
The number of days to ship starts when the customer receives their 'Shipping Confirmation' eMail.
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How do I track my order?
Click the 'Order Status' link located in the upper navigation bar of the online store (Shop.Hbc.com). Enter your eMail Address and the Order Confirmation Number (this number is included in your order confirmation page and in your confirmation eMail). The status of your order will be displayed.
How do I take receipt of my delivery?
All online orders requires signature confirmation on all parcels. If no one is available to sign for the package when it arrives, depending on which delivery option you have chosen, it will be forwarded to the closest depot. A notice will be left so you can make pick-up or delivery arrangements that are convenient for you.
How do I ship to multiple addresses?
Currently, all items must be shipped to one address. If you wish to ship to multiple addresses, you must place separate orders.
How do I handle missing product parts?
For missing parts inquiries, please call Customer Service toll-free (anywhere in Canada or the US) at 1-866-746-7422, Monday to Friday 9am-5pm local time.
Can I deliver to remote areas with air-only access?
You must call Customer Service toll-free (anywhere in Canada and the US) at 1-866-746-7422, Monday to Friday 9am-5pm local time. There will be a specific delivery charge for your order, which will be determined with Customer Service.
Please note that oversized items can not be shipped to air-stage communities. Customer Service can assist you in determining whether your selected product(s) is oversized.
Are there any shipping restrictions?
Due to governmental regulations, flammable or pressurized products can not be shipped by air delivery. This applies on both deliveries and returns. This includes products such as fragrances, butane curling irons, and lava lamps. Please allow for extra shipping time, as you must choose ground delivery (Canada Post Expedited or DHL Express) for these products.
Chocolate should not be in transit for more than 3 days for maximum quality. Those Hbc.com orders that contain chocolate that are destined for Manitoba, Saskatchewan, Alberta, B.C.,
and the Maritimes should be delivered via DHL Express or Canada Post Xpresspost delivery.
Please refer to the section titled "Delivery Options, Rates and Times" for more information about delivery times
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Returns
What is the return policy?
If you are not satisfied with your order, you are welcome to return it within 30 days of receipt. Please note that the following items cannot be returned:
- Gift Certificates
- Hbc Gift Cards
- Intimate apparel (for hygienic reasons).
Please note refund details below:
- If you return a purchase you made online to a Bay, Designer Depot, Home Outfitters or Zellers store, your credit card will be credited automatically. If you choose to receive your refund by cheque, it will be mailed to you in 3-4 weeks.
- If you return a purchase you made online to a Bay, Designer Depot, Home Outfitters or Zellers store and the product(s) was received by you as a gift, a cheque will be forwarded to the gift recipient via mail in 3-4 weeks.
- Online orders returned via Canada Post will be refunded to the original credit card used for the order. If you wish to be refunded by cheque, you must indicate this on the original packaging slip returned with the product(s) to Hbc.com
- Please note that Shop.Hbc.com reserves the right to request proof of damages claimed.
How do I return an order I placed online?
You may return your online order in person to any Bay, Designer Depot, Home Outfitters, Zellers store. You may also return your purchase by mail. If you chose to return your purchase by mail, please return to the address below. The return mail address also appears on the back of the packing slip received with your online order. See details below.
|
a)
|
In person at any Bay, Designer Depot, Home Outfitters, Zellers store.
Please bring your product(s) in its original packaging, including all parts, accessories and manuals, along with the packing slip to the Customer Service Desk or Hbc Rewards Service Area at any, Bay, Designer Depot, Home Outfitters or Zellers store.
Please note that a restocking fee may be applied. A 20% restocking fee is applied to the following products if the merchandise has been used or is not in its original packaging.
- Home Electronics
- Seasonal Merchandise; e.g. Air Conditioners
|
|
|
OR
|
|
b)
|
By mail through Canada Post.
You can return most products purchased online by mailing your return at your expense via Canada Post, with the following exceptions:
- flammable and pressurized items such as lava lamps and fragrances must be returned via ground mail only (Canada Post Expedited or DHL Express). If in doubt, please contact Customer Service.
- oversized product(s). If you are in doubt whether your product is considered oversized,
there are two ways to determine this: a) it was delivered to you by someone other than Canada Post or DHL Express; or b) notification was included in your order.
To determine return procedures for oversized product(s), please call Customer Service toll-free (anywhere in Canada or the US) at 1-866-746-7422.
To ensure your refund is processed as quickly as possible, please follow all of the detailed instructions below:
1. Indicate the product and quantity you are returning by circling the item number and writing the quantity being returned on the front of the packing slip found with your order
2. Indicate the reason code for the return (as shown below) beside the item number you are returning on the front of the packing slip:
| Code |
Reason |
| 01 |
Not suitable |
| 02 |
Damaged in transit |
| 03 |
Defective when received |
| 04 |
Wrong item delivered |
3. Ensure all accessories and manuals are included with your re-packaged product(s).
4. Include the completed packing slip with your product(s) and mail your return to the address listed below. Please note that any product(s) returned without a completed packing slip cannot be processed by our Return Centre and will be returned to you.
Hbc.com Returns
c/o Hudson's Bay Company
160 Carrier Drive
Rexdale, ON
M9W 5R1
5. Canada Post must be used for your return.
Hbc is not responsible for any damage that may occur during the shipment of the product(s) you are returning. For your protection, you may wish to send your return by Regular Parcel Service (insured) and with signature confirmation. Please ensure you keep the receipt for postage and insurance.
We will gladly refund all original shipping charges for items being returned due to our error. Return shipping charges will be refunded for an item being returned due to our error provided that Canada Post is used for the return shipping.
|
Do I get reimbursed for shipping charges?
We are happy to refund all original and return shipping charges when it is our error.
How do I exchange a product I purchased online?
At this time, we are not able to process an immediate exchange; however, you can return the original order and place a new order on Shop.Hbc.com.
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Security and Technical Information
Site security
To keep transactions and your personal information secure, Hbc.com uses the Secure Sockets Layer (SSL) protocol, which electronically encrypts any information you send to us. The encryption process protects information such as your credit card number, billing and shipping information, by scrambling the data before it is sent to us from your computer.
Rest assured that if you use your Hbc credit card, you are protected from paying for any charges that occur as a result of unauthorized or fraudulent use of your account number.
Browsers and Cookies
Browser Requirements
Our site is best viewed with Microsoft Internet Explorer 5.0+ or Netscape Navigator 4.7+.
Cookies
Cookies are used to enhance certain features, such as saving and keeping track of your shopping basket. A "cookie" is a small piece of information that is temporarily stored with your web browser. Please see our cookies page which offers comprehensive information about cookies.
Expired Certificate Alert
For Netscape Users
If you are using a Netscape browser Version 4.05 or earlier, then you will encounter a dialog box stating 'Certificate Authority Is Expired' when you try to access one of our secure pages.
The Certificate ensures secure, authenticated online transactions. It functions like a credit card, which is only issued for a finite period and then expires. As a result, browsers are updated with the latest technology.
In the dialog box you will have an option of selecting 'continue' or 'cancel'. Simply click 'continue'. The SSL session that secures your transaction with our site is not affected.
You can avoid the dialog box in the future by upgrading your browser here.
For Internet Explorer Users
If you are using Internet Explorer 4.01 for Macintosh and 4.5 for Macintosh, then you will encounter a dialog box stating 'Certificate Authority Is Expired' when you try to access one of our secure pages.
The Certificate ensures secure, authenticated online transactions. It functions like a credit card, which is only issued for a finite period and then expires. As a result, browsers are updated with the latest technology.
Simply click 'continue'. The SSL session that secures your transaction with our site is not affected.
You can avoid the dialog box in the future by upgrading your browser here.
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Legal Terms and Conditions
Legal terms and conditions of Hbc.com
All online orders are subject to the legal terms and conditions outlined below. These terms and conditions may change from time to time without prior notice, at our discretion.
Please also see our Privacy Policy.
Shopping online terms and conditions
This website is owned and operated by Hudson's Bay Company in conjunction with its subsidiaries (including Zellers Inc.) and their affiliates (collectively referred to herein as "Hbc"). These terms and conditions may change from time to time without prior notice, at Hbc's discretion. All orders and purchases made through the facilities of this website shall be subject to these terms and conditions.
These terms and conditions, the use of this website and any order or purchase made through the facilities of this website shall be governed by the laws of the province of Ontario and the laws of Canada applicable therein. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.
You may only purchase or order items for non-commercial and lawful purposes and any other use is not permitted. You agree to pay for all charges noted herein as payable by you. You have to be 18 or older to purchase from the site. Any items purchased on this website will not be delivered to an address outside of Canada.
Hbc may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are in Canadian dollars and all charges will be processed in Canadian dollars.
All prices listed on this website are subject to confirmation. Hbc will notify you by eMail within hours of making a purchase if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order. If you do not receive an eMail within 24 hours of completing a purchase order, Hbc is deemed to have confirmed the purchase at the price listed. If you receive such notification, the sale will be automatically terminated unless you reply by eMail with confirmation of your intention to purchase the item at the confirmed price.
Please note that this website represents an independent division of Hbc and that all prices listed on this website are for online purchases only and will not be matched at any Bay, Zellers, Zellers Select, Fields, Cherokee, Home Outfitters or Designer Depot location. Similarly all prices at any Bay, Zellers, Zellers Select, Fields, Home Outfitters or Designer Depot retail location will not be matched for online purchases on this website.
In order to protect you and Hbc from fraudulent transactions, Hbc may provide your transaction-related information to a reputable third party organization to perform an address verification. This address verification is intended to ensure that the "bill to" address that you provide matches your credit card address. Hbc also reserves the right not to ship items ordered or purchased on this website to certain addresses, at its discretion. In the event that Hbc chooses not to ship an item, you will be notified by eMail and any amount charged to your credit card will be refunded.
Hbc reserves the right to limit the quantities of certain items which you, your family or any group can purchase. Hbc will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, Hbc will not be responsible for any delays in delivery which are beyond its control. Where delivery is delayed, Hbc will notify you as soon as possible.
When you order items through the facilities of this website, you may have the option to collect Hbc Rewards points for certain purchases. If you choose to do so, then we will forward to Hbc Rewards the information necessary to collect Hbc Rewards points in accordance with the terms and conditions of Hbc Rewards.
Other Terms and Conditions related to the use of this website
Please note that this website is provided "as is" and should be accessed and used by you at your own risk. Although reasonable efforts are used to ensure that the website will be current and will contain no errors or inaccuracies, no representations, warranties, guarantees or conditions (whether express or implied) are given as to the operation of this website or that this website and the information, content or materials included in this website will be error free or completely accurate or current at all times, or at any time.
All content, including without limitation, all text, design, graphics, drawings, photographs, code and software, and all organization and presentation of such content, which forms a part of this website, are subject to intellectual property rights, including copyright and trademarks held by or licensed to Hbc. All such rights are expressly reserved.
You are permitted to copy electronically and print hard copies of pages from this website for your own non-commercial and lawful use, provided that such copies clearly display the copyright and any other proprietary notices of Hbc. No other copying of this website, in whole or in part, is permitted without the express written authorization of Hbc.
"Hudson's Bay Company", "Shop.Hbc.com", "Hbc", "the Bay", "Zellers", "Home Outfitters", "Designer Depot", "Hbc Rewards" and certain other names, words, logos, slogans and images used on this website are the property of and are subject to trademark rights held by Hbc. Certain other trade-marks, trade names, words, logos, slogans and images listed on this website are the property of their respective owners. Use of any such property, except as expressly authorized, shall constitute a violation of the rights of the owner of the property.
This website may contain links to other websites. All such other websites are independent from this website and from Hbc. Hbc has no control over and expressly disclaims any liability for such websites or their contents. The provision of any link does not constitute an endorsement of such linked website by Hbc.
Hbc and its directors, employees, agents, representatives, successors and assigns shall not be liable for any damages whatsoever arising out, or related to access to or use of this website or any other website linked to this website, whether or not such damages might be foreseeable and even if Hbc is informed of their possibility, including without limitations liability for direct, indirect, special, punitive, incidental or consequential damages (including lost profits, lost savings, business interruption or loss of data).
These terms and conditions, together with the Privacy and Security section of this website, constitute the entire agreement between Hbc and you pertaining to the subject matter hereof, and supersede any and all written and oral agreements previously existing between us with respect to such subject matter.
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